“We are so grateful that Don Gendron was recommended to us by a colleague. We’ve had several experiences with buying and selling homes, and we can say without question that Don possesses every quality that we could ask for in a real estate agent! His commitment to first class customer service was so apparent from our first introduction, and continues every step of the process. He never fails to go above and beyond expectations. We’ve always been impressed with Don’s promptness in answering a call or email, his availability, and his willingness to spend however much time we’ve needed to feel confident with our decisions and ease any anxieties. The immediate trust and comfort we felt with Don allowed us to focus on our family’s goals, and worry less about the hurdles. We would gladly recommend Don Gendron to anyone looking for a dedicated and resourceful real estate professional.”
—Suzanne & Jerret, March 2013
“I am writing this letter about our experience with Don Gendron in marketing and selling our home. We had been trying to sell the home for about one year. The home was a custom built ranch that we had very little action on despite working with two different real estate agents. The first two agents just kept telling my wife and me to keep lowering the price. We had grown very impatient and after the last contract expired were trying to find the right agent for selling our home. We knew that the market was tough and that we were selling at the high end of the real estate market in CNY and without the right agent we would be in trouble.
At this point we had already moved most of your furniture to our new residence in Buffalo NY. I was going through the mail when I was home for the weekend and I saw a mailing from Mr. Gendron. The mailing said that he was looking for ranches to sell and it caught my attention. I called him and set up an appointment that would be convenient for me as I was working in Buffalo NY. Mr. Gendron came to the house and I was very impressed by the information that he supplied. He went over his sales record and talked about marketing our home and talked about his real estate experience and what he was finding in the market. He was not concerned about the market and was confident he could sell our home at or very near the listing price. I told him that we had already lowered the price over $30,000 and were not willing for that to be the selling strategy.
He looked at the house and then said that he would bring in his interior decorator, Christy, at his cost to give recommendations. He then said that if we listed with him he would be staging furniture that he had in storage to bring the qualities of our home out for the buyers. My wife followed Christy’s recommendations on room colors and Don and Christy brought in furniture to augment the little furniture we had in the home.
The house went on the market and within one week we had an offer that was very close to the asking price and we had a sale. Don continued to work with us through the inspection and closing to make sure that things went well and they did.
Don and Christy had a clear plan and they certainly made the difference in selling our home. I strongly recommend them and I know they will work as hard selling every home they put on the market as they did on yours.”
—John & Mary Phelan
“We love the house but we’ve been up north all summer. After the closing we had a few days of scrambling around for the graduation party and everything went really well. I stayed down for the week after the graduation to try to settle things but then we all packed up and headed home. We are still trying to sell our house up here. Once football starts and I get my older son off to college, we’ll be spending a lot more time in Syracuse at the new house and I’m really looking forward to it. We love the place! Immediately we are going to pave the driveway and put in a turnaround but it is really completely livable and we don’t NEED to do a thing. It’s a great house and we are really happy with it. Thanks for thinking of us and keep in touch! We’ll have to have you over once we get settled this fall! Hope you are selling lots of houses!”
—Deb and Dan Cleary
“I remember when my neighbor listed her house with you and I saw so much traffic going thru her house that I thought I’d stop over to meet this agent that was bringing in so many clients. Then you were telling me how you were “dog sitting” during the home inspection and I thought who does that? Wow it blew me away. You gave me your card and I saved it because I knew that when we listed our house I wanted you! You go above and beyond what other REALTORS® do. When I first came to your office and you were telling me about RE/MAX, you were so passionate and proud to be working for such a great company. I have to say when I saw the brochure that you made for my house listing, again I was blown away. I have never seen anyone do so much. You worked very hard to find us the perfect house. The final thing that blew me away, was when we were going on vacation and the FHA required us to paint our shed and you offered to come over and do it for us so we could still leave on time for vacation. You my friend are beyond fantastic. I will always recommend you to everyone I meet.”
—Cindy & DeWayne Bryan
“When we first met in 2008, for the listing of my mother’s house and he handled things beautifully. You were there 24/7, and gave us great advice for the sale of her home. In 2006, with the listing of my home in Fairways East, I wish we knew you. You would have solved a lot of problems at the closing.
Then without knowing, we put you threw a “CHALLENGE.” Looking a 2 different Lake houses at 2 different times, and all the ups and downs, more downs, you got us through it. Your patience was 110 percent. My husband kept telling me “Don must hate us.” You were there every moment, whether on the phone, emails, and another trip to the lake.
Don, I could go on and on, of what you have done to help us with this beautiful Lake House, but I just want to say you’re the BEST.
We thank you, so much for all you have done. I bring your name up to anyone who needs a REALTOR® or is looking to sell their home.
Thanks so much.”
—Jim & Donna Crandell
"We just wanted to say "thanks" again for all your help. We *love* our new house!! We've gone through and updated the aluminum wiring (glad we did: there were a few outlets with melting/scorching hiding behind the plate!) and have tackled a couple of painting projects so far and every day we just realize we like the place more and more!! We feel very lucky to have been able to work with you and amazed at the house we've been able to move into!!!
"Don was great to work with. He listened to our needs and then worked with us to provide the most optimal product for us to sell. He took full control of our old home and we had no worries. He was an advocate with prospective buyers. Don stuck to “our needs” not his. Our home sold in just a few days. Thanks to Don we were able to move on and enjoy our new home."
—Lorene & Craig Norris
"Don, I wanted to thank you for all you did as our real estate agent. Between selling our home in Kansas and buying one in New York, our stress levels were through the roof.
I was searching houses online and asked for more information on one that belonged to you and you were and always have been quick to answer emails and phone calls. You were helpful in the selling of our home in Kansas as our agent seemed to be too busy to return calls and I would call you and you would answer my questions.
Every time I came to New York to look at homes you were right there to give up your weekends and show me around areas I was interested in.
When we finally found the place we wanted you were quick to get all the papers signed, recommend a banker to us, and follow through on all the problem areas that came up until we finally closed.
Thank you for everything. I know this is your job, but, some people are good at their jobs because they like what they do and some just do their jobs. You made the experience as pleasant as possible and the transition as smooth as possible and we really appreciated that.
Will recommend you and REMAX to anyone we know that is selling/buying a home."
—Linda and Jim Leach
"Don Gendron was an invaluable asset to my first home buying experience. He made himself easily accessible at all times, and was always kind and honest. Don lives up to his name as a First Class Agent!"
"We're getting there. Still some furniture we need to get and plenty of boxes to unpack, but it is certainly starting to feel like home.
We'd love to have you stop by sometime and see the place. Generally we are home during the evenings. We'll be out tonight, but should be there tomorrow evening.
Thanks again for all your help."
"Don: It's great to hear from you. We closed on our new house on Thursday and turned over the keys to our home on Owlwood on Saturday. We are loving all the additional space in our new home which we definitely needed after the arrival of Lawson in July. Thanks again for all your help, it was a real pleasure working with you to sell our home."
—Samantha and Jay
"Once Mom went into assisted living, selling her house became the next priority. We were so lucky to have you guide us through this process!
The same day we completed cleaning and packing, you were right there with the "For Sale" sign, the beautiful brochures and the paperwork. We were able to walk away that day, knowing it was now it your hands. I cannot tell you what a relief that was. Additionally, we appreciated the little sign on the door to "please remove your shoes". It showed respect for the way Mom had always cared for her property.
Thank you too for helping us choose the right offer and helping us with the negotiations. Even with all of the upheaval in the mortgage markets, things moved steadily along to a successful conclusion. And, now we are able to concentrate on Mom's other needs.
I know my sisters and brother join me in appreciation for all that you did. We will always keep you in mind for future real estate needs and will happily recommend you to friends in need."
"When my wife Pat and I were looking for a real estate agent who could help us to quickly sell our home in Camillus, we asked friends and co-workers for recommendations. The name that kept popping up was Don Gendron. From our very first conversation with Don, we both knew that we had made the right choice. Don quickly had our home listed, he produced terrific sales materials for visitors and other agents and coordinated the showings that started almost immediately. Not only did Don get our house sold in just 9 (?) days but he was able to find us our next one within two short weeks! Professional, experienced and always accommodating, both my wife and I recommend Don Gendron highly to any person looking to buy or sell a home. In fact, please call me anytime at 315-559-7300 if you would like to discuss our experience with Don. He's the best!"
—Tom Kirkwood, Camillus NY.
"We are getting settled in to the house slowly but surely.
It is a great place. I am enjoying it so much. I especially am appreciating the quietness out here!
Thank you for your patience and your professionalism. Working with you gave us a lot of confidence.
We felt that you were always looking out for our best interest.
I recommend you to anyone looking to buy a house because I believe that you are "the first class agent!"
—Jeff & Sharon Elmer
"Don happened to be the agent who met us when we requested a visit to see a house. We immediately felt at ease with him. He was very knowledgeable about the market and inventory. What a great decision to use him as our agent. Our house sold in less than two days, and we purchased our dream home for quite a bit below asking price. Don was immediately available every step of the way! He even hired a design consultant to help us sell our home quickly and it was a success! Not only did we get top dollar for the house we sold, but also a great deal on our new house. We will recommend him to everyone that we know is buying or selling!"
—Kelly and Greg
"Thank you so much for your incredible service. I felt things were more under control when you entered the situation. It really made a difference when it seemed no one else would help. I appreciate all of your hard work, thank you."